{"id":958607,"date":"2022-04-29T11:12:48","date_gmt":"2022-04-29T09:12:48","guid":{"rendered":"https:\/\/www.q-bo.net\/?page_id=958607"},"modified":"2022-10-18T17:07:02","modified_gmt":"2022-10-18T15:07:02","slug":"products-under-warranty-support","status":"publish","type":"page","link":"https:\/\/www.q-bo.net\/en\/products-under-warranty-support\/","title":{"rendered":"Product Support Under Warranty"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Fill out the form below to request assistance for a <strong>product under warranty.<\/strong> A copy of the purchase receipt must be provided.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We remind you that all products have a 24-month legal guarantee, as per Legislative Decree 2 February 2004 n \u00b0 24, or for lack of conformity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The warranty for lack of conformity is reserved for the consumer customer, that is, a natural person who purchases the goods for purposes not related to his professional activity or makes the purchase without issuing an invoice. Read <a href=\"https:\/\/www.q-bo.net\/en\/terms-and-conditions\/\">Terms and Conditions<\/a>.<\/p>\n\n\n\n<p style=\"background-color: #ffffcc; padding: 20px;\">Using the Apple Safari browser you may encounter difficulties when sending your request; if this happens, use <a title=\"Download Fire Fox\" href=\"https:\/\/www.mozilla.org\/it\/firefox\/\" target=\"_blank\" rel=\"noopener\">Fire Fox<\/a> or <a title=\"Download Chrome\" href=\"https:\/\/www.google.com\/chrome\/\" target=\"_blank\" rel=\"noopener\">Chrome<\/a>.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f964543-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"964543\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/958607#wpcf7-f964543-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"964543\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f964543-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p style=\"color:#ff9900;\"><strong>! All fields are required<\/strong>\n<\/p>\n<p><strong>Your name<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"50\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><strong>VAT or TAX ID<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"vat-taxID\"><input size=\"40\" maxlength=\"30\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"vat-taxID\" \/><\/span>\n<\/p>\n<p><strong>Address<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-street\"><input size=\"40\" maxlength=\"50\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"via, c.so, viale\" value=\"\" type=\"text\" name=\"text-street\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-zip\"><input size=\"40\" maxlength=\"50\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"CAP\" value=\"\" type=\"text\" name=\"text-zip\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-province\"><input size=\"40\" maxlength=\"50\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Comune\" value=\"\" type=\"text\" name=\"text-province\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-state\"><input size=\"40\" maxlength=\"50\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Provincia\" value=\"\" type=\"text\" name=\"text-state\" \/><\/span>\n<\/p>\n<p><strong>Your Email<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"50\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><strong>Your phone<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"30\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span>\n<\/p>\n<hr \/>\n<p><strong>Proof of purchase<\/strong><br \/>\nTo obtain assistance under the warranty, it is necessary to attach the product purchase receipt. Make sure that the document is legible in all its parts.<br \/>\nAccepted formats .PDF .JPG .PNG (max 2MB).\n<\/p>\n<div style=\"padding: 0 20px 20px 20px;\">\n\t<p><em>Want to know how to reduce the weight of a photograph <a href=\"#image-resize\" alt=\"See below how to reduce the weight of a photograph\" title=\"See below how to reduce the weight of a photograph\">see below \u2193<\/a>.<\/em>\n\t<\/p>\n<\/div>\n<p style=\"background-color:#f2f2f2; padding:20px; margin-bottom:30px; border-top: solid 1px #cccccc;\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-receipt\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\".pdf,.jpg,.jpeg,.png\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"your-receipt\" \/><\/span>\n<\/p>\n<p><strong>Product code<\/strong><br \/>\nEnter the code of the product you are requesting assistance for.<br \/>\nAll our products are identifiable by a unique code which is printed on the package, or on a fabric label, or printed on a tag hanging on the product or printed on a sticker applied to the product.\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"item-code\"><input size=\"40\" maxlength=\"10\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"item-code\" \/><\/span>\n<\/p>\n<p><strong>Describe the problem encountered<\/strong> (max 1000 chars.)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"1000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><strong>Product photographs<\/strong><br \/>\nAttach 3 photos where you can see the problem you encountered. One photo must show the product in its entirety, the other two photos must highlight the particular object of the request for assistance, from two different angles.<br \/>\nAccepted formats .JPG .PNG .MP4 .MOV (max 2MB per file).\n<\/p>\n<div id=\"image-resize\" style=\"padding: 0 0 20px 20px;\">\n\t<p><em>To reduce the weight of a photograph or the size of a video you could consult one of the many guides available online, such as <a href=\"https:\/\/www.aranzulla.it\/come-ridurre-il-peso-di-una-foto-19223.html\" alt=\"How to reduce the weight of a photo\" title=\"How to reduce the weight of a photo\" target=\"_blank\">How to reduce the weight of a photo<\/a> | <a href=\"https:\/\/www.aranzulla.it\/come-ridurre-le-dimensioni-di-un-video-29285.html\" alt=\"How to reduce the weight of a photo\" title=\"How to reduce the weight of a photo\" target=\"_blank\">How to reduce the size of a video<\/a>.<\/em>\n\t<\/p>\n<\/div>\n<div style=\"background-color:#ffffcc; padding:20px; margin-bottom:30px;\">\n\t<p><strong>We are not responsible for any damage to property and \/ or persons resulting from the use of software and \/ or online services recommended in the guides we have suggested, and the use of which remains under your sole responsibility.<\/strong>\n\t<\/p>\n<\/div>\n<div style=\"background-color:#f2f2f2; padding:20px; margin-bottom:30px; border-top: solid 1px #cccccc;\">\n\t<p><strong>Attachment 1<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"attach-01\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\".jpg,.jpeg,.png,.pdf,.mp4,.mov\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"attach-01\" \/><\/span><br \/>\n\t<hr \/><strong>Attachment 2<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"attach-02\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\".jpg,.jpeg,.png,.pdf,.mp4,.mov\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"attach-02\" \/><\/span><br \/>\n\t<hr \/><strong>Attachment 3<\/strong><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"attach-03\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\".jpg,.jpeg,.png,.pdf,.mp4,.mov\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"attach-03\" \/><\/span>\n\t<\/p>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Privacy\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"Privacy[]\" value=\"I declare that I have read and accepted the information processing personal data.\" \/><span class=\"wpcf7-list-item-label\">I declare that I have read and accepted the information processing personal data.<\/span><\/span><\/span><\/span><a href=\"\/en\/privacy-cookies\/\" target=\"_parent\">Read<\/a>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fill out the form below to request assistance for a product under warranty. A copy of the purchase receipt must be provided. We remind you that all products have a 24-month legal guarantee, as per Legislative Decree 2 February 2004 n \u00b0 24, or for lack of conformity. The warranty for lack of conformity is [&hellip;]<\/p>\n","protected":false},"author":936,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-958607","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Product Support Under Warranty - Q.bo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.q-bo.net\/en\/products-under-warranty-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Product Support Under Warranty\" \/>\n<meta property=\"og:description\" content=\"Fill out the form below to request assistance for a product under warranty. 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