Product Support Under Warranty

Fill out the form below to request assistance for a product under warranty. A copy of the purchase receipt must be provided.

We remind you that all products have a 24-month legal guarantee, as per Legislative Decree 2 February 2004 n ° 24, or for lack of conformity.

The warranty for lack of conformity is reserved for the consumer customer, that is, a natural person who purchases the goods for purposes not related to his professional activity or makes the purchase without issuing an invoice. Read Terms and Conditions.

Using the Apple Safari browser you may encounter difficulties when sending your request; if this happens, use Fire Fox or Chrome.

    ! All fields are required

    Your name

    VAT or TAX ID

    Address

    Your Email

    Your phone


    Proof of purchase
    To obtain assistance under the warranty, it is necessary to attach the product purchase receipt. Make sure that the document is legible in all its parts.
    Accepted formats .PDF .JPG .PNG (max 2MB).

    Want to know how to reduce the weight of a photograph see below ↓.

    Product code
    Enter the code of the product you are requesting assistance for.
    All our products are identifiable by a unique code which is printed on the package, or on a fabric label, or printed on a tag hanging on the product or printed on a sticker applied to the product.

    Describe the problem encountered (max 1000 characters)

    Product photographs
    Attach 3 photos where you can see the problem you encountered. One photo must show the product in its entirety, the other two photos must highlight the particular object of the request for assistance, from two different angles.
    Accepted formats .JPG .PNG .MP4 .MOV (max 2MB per file).

    To reduce the weight of a photograph or the size of a video you could consult one of the many guides available online, such as How to reduce the weight of a photo | How to reduce the size of a video.

    We are not responsible for any damage to property and / or persons resulting from the use of software and / or online services recommended in the guides we have suggested, and the use of which remains under your sole responsibility.

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    I declare that I have read and accepted the information processing personal data.Read